Why You Need Post FastTrack Support with Levacloud

Introduction to Post FastTrack Support

Many organizations turn to Microsoft FastTrack for assistance in implementing and deploying essential Microsoft tools like Intune, Purview, and Defender. FastTrack provides a robust foundation, ensuring a smooth initial deployment and basic setup. However, once the FastTrack engagement concludes, organizations often find themselves at a crossroads. They possess powerful tools within their environments but lack the in-depth knowledge required to harness these tools to their full potential. This gap can lead to underutilization, misconfigurations, and potential security risks.

Navigating the complexities of these tools without expert guidance can be a daunting task. Intune, Purview, and Defender are comprehensive solutions designed to address various aspects of IT management and security. Mastering these tools requires a deep understanding of their functionalities, continuous learning, and hands-on experience. This is where Levacloud steps in, offering the post-FastTrack support they need to move beyond basic deployment to full optimization and effective usage.

In this blog post, we will explore the challenges faced by organizations post-FastTrack, the importance of expert support in mastering Microsoft tools, and how Levacloud’s tailored services can help you maximize your investment in Microsoft technologies. Whether you’re looking to enhance your security posture, streamline device management, or ensure compliance with regulatory standards, Levacloud can help you with Post FastTrack Support.

The FastTrack Journey

Microsoft FastTrack is a comprehensive service designed to help organizations seamlessly deploy Microsoft 365 solutions, including Intune, Purview, and Defender. The goal of FastTrack is to accelerate cloud adoption and ensure that organizations can quickly start leveraging the benefits of these powerful tools.

What is Microsoft FastTrack?

Microsoft FastTrack provides remote guidance to help organizations deploy and adopt Microsoft 365 services effectively. This service is included at no additional cost for eligible subscriptions and covers a wide range of Microsoft products, including Microsoft 365, Azure, and Dynamics 365 (Microsoft) (MS Learn).

Eligibility Requirements

FastTrack services are available to organizations that meet certain criteria:

• License Threshold: Organizations must have at least 150 licenses of eligible Microsoft products to qualify for FastTrack assistance. These products include Microsoft 365, Office 365, Enterprise Mobility & Security (EMS), and Windows 10/11.
• Additional Criteria for Data Migration: For data migration services, organizations need to have 500 or more licenses (MS Learn) (Microsoft).

Core Capabilities and Onboarding

FastTrack assistance begins with core onboarding, which involves service provisioning, tenant configuration, and identity integration. This foundational setup is crucial for ensuring that subsequent deployments of services like Exchange Online, SharePoint, and Microsoft Teams are smooth and secure. FastTrack also includes steps for integrating security, network connectivity, and compliance considerations (MS Learn).

Supported Products

FastTrack supports various Microsoft services, including:

• Microsoft Intune: For mobile device management (MDM) and mobile app management (MAM).
• Microsoft Defender: For advanced threat protection across endpoints, identities, emails, and applications.
• Microsoft Purview: For data governance and compliance management.
• Microsoft Viva: For enhancing employee experience through various modules (Microsoft).

The FastTrack Process

1. Envision: FastTrack helps organizations plan their cloud deployments by identifying and prioritizing scenarios, setting business goals, and learning about available resources.
2. Onboard: During the onboarding phase, organizations work remotely with FastTrack specialists to prepare their environments and create a project plan for moving to the cloud.
3. Drive Value: Post-deployment, FastTrack provides resources and guidance to ensure user adoption and continued success with the deployed services (Microsoft).

Benefits of FastTrack

• Expert Guidance: Organizations receive end-to-end guidance from Microsoft engineers and approved FastTrack partners, ensuring that deployments are efficient and effective.
• Cost Efficiency: FastTrack services are included at no additional cost for eligible subscriptions, making it a cost-effective solution for organizations.
• Accelerated Deployment: FastTrack helps organizations quickly deploy and adopt Microsoft services, reducing the time and effort required for successful implementation (Microsoft) (Microsoft).

Challenges After FastTrack

After using Microsoft FastTrack for deploying solutions like Intune, Purview, and Defender, organizations can find themselves facing some challenges. While FastTrack provides a solid foundation, the transition to fully mastering and utilizing these tools can be daunting without continued support.

Common Post FastTrack Challenges

1. Steep Learning Curve:
   • FastTrack offers initial setup and basic training, but mastering the intricacies of tools like Intune, Purview, and Defender requires a deeper understanding and hands-on experience. IT teams often struggle to move beyond the basics to leverage advanced features effectively (MSDynamicsWorld.com).
2. Underutilization of Features:
   • Without proper guidance, organizations may not fully utilize the capabilities of their Microsoft tools. This can lead to missed opportunities for enhancing security, compliance, and productivity. Advanced features of Intune for mobile device management or Purview for data governance may remain underused.
3. Misconfigurations and Security Risks:
   • Incorrect configurations can expose organizations to security vulnerabilities. For instance, improperly set up Microsoft Defender can fail to provide adequate protection against cyber threats. Ensuring optimal security configurations requires expertise that may not be covered in the initial FastTrack engagement (MSDynamicsWorld.com).
4. Complexity in Customization:
   • Tailoring solutions to fit specific organizational needs can be complex. FastTrack provides a general deployment strategy, but customizing Intune policies, configuring Purview’s data governance settings, and optimizing Defender’s threat detection often require specialized knowledge and continuous adjustments.
5. Integration with Existing Systems:
   • Integrating new Microsoft tools with existing IT infrastructure can pose challenges. Ensuring seamless operation with legacy systems or other third-party applications requires careful planning and execution, often beyond the scope of FastTrack’s initial support (MSDynamicsWorld.com).
6. Ongoing Microsoft IT Support Needs:
   • Organizations may find themselves needing ongoing support to address issues as they arise. FastTrack does not cover continuous management, troubleshooting, or responding to evolving security threats. This gap necessitates additional resources or partnerships to maintain and optimize the tools effectively.

Real-World Examples

In addition to the general challenges mentioned above, organizations may also encounter specific issues depending on their industry and context. Here are some real-world examples of how Levacloud helped customers overcome these issues after their initial FastTrack engagement:

• A school that had engaged with FastTrack to deploy Microsoft Intune found that the FastTrack engagement only assisted them with setting up basic co-management and onboarding a subset of their devices. The school wanted to fully configure Intune with capabilities such as Windows Autopilot, device configurations, and compliance posturing. They engaged with Levacloud to perform a more in-depth pilot of Microsoft Intune to create a baseline configuration that maximized Intune’s capabilities. They then continued to work with Levacloud on an ongoing basis to roll out and provide expert support as they adapted and fine-tuned the configuration.

• A local government that had engaged with FastTrack to deploy Microsoft Defender for Endpoint and Microsoft Purview found that the scope of the FastTrack engagement could not cover tailoring the products to meet their specific needs. The government had strict security control standards that required customized settings and policies for both Defender and Purview. Levacloud stepped in to work as an expert consultant alongside FastTrack to ensure that the products were deployed to meet the customer’s requirements. Levacloud also provided training and guidance on how to use the products effectively and securely.

Levacloud’s Post FastTrack Support

After the initial setup with Microsoft FastTrack, organizations can find themselves needing ongoing Microsoft IT Support to fully harness the power of tools like Intune, Purview, and Defender. This is where Levacloud excels, offering tailored services to bridge the gap and help businesses maximize their Microsoft investments.

Comprehensive Support Services

1. Microsoft Intune Managed Services Levacloud offers both customer-managed and fully-managed Intune services. For customer-managed services, Levacloud acts as an extension of your IT team, providing guidance on Intune configuration, device enrollment, and policy development. This includes:

• • • Intune Configuration and Setup: Expert assistance to configure and secure both corporate and BYOD devices.
    • Device Enrollment and Onboarding: Support to ensure efficient auto-enrollment.
    • Policy Development: Creating and managing secure device management policies.
    • Ongoing Support: Level 3 support for complex issues (Levacloud).

For fully-managed services, Levacloud takes on all responsibilities, including:

• • • Application Packaging and Deployment: Handling the deployment of common applications.
    • Security Recommendations Implementation: Proactively implementing necessary security measures.
    • Mobile Device Management: Managing policies for Android and iOS devices.
    • Compliance Monitoring and Alerts: Continuous monitoring and alerting for device compliance (Levacloud).

2. Microsoft 365 Defender Managed Services Levacloud provides a comprehensive managed service for Microsoft 365 Defender, available in two scopes:

• • • Customer Managed: Extending your IT team with guidance on best practices, product upgrades, and escalated support issues.
    • Fully Managed: Includes policy and alert management, regular security audits, collaboration with existing SOCs, and detailed threat analytics and reporting. This service ensures that your security posture is continuously enhanced and aligned with the latest industry standards (Levacloud).

3. Microsoft Purview Services Levacloud helps organizations leverage Microsoft Purview for effective data governance. This includes:

• • • Data Discovery and Classification: Utilizing Purview to discover and classify sensitive data across your environment.
    • Compliance Management: Ensuring your data practices comply with regulatory requirements.
    • Data Lifecycle Management: Implementing policies for secure data sharing and lifecycle management (Levacloud).

4. 24/7 Managed Detection and Response (MDR) Powered by Blackpoint Cyber, Levacloud’s MDR services offer:

• • • Real-Time Threat Detection: Continuous monitoring and rapid response to threats.
    • Integrated Solutions: Seamless integration with Microsoft Defender for Endpoint and Office 365.
    • Compliance Support: Helping your business meet regulatory requirements with detailed logging and compliance services (Levacloud).

Levacloud’s Approach

Levacloud stands out due to its deep expertise, proactive security approach, and dedication to client success. Their team of certified professionals provides hands-on training, expert advice, and support, ensuring that your organization can effectively use Microsoft tools to enhance security and compliance.

• Expertise and Training: Levacloud offers customized training sessions to help your team understand and use Intune, Purview, and Defender effectively.
• Ongoing Management: They provide continuous support to address issues, optimize configurations, and implement best practices.
• Integration and Customization: Levacloud assists in integrating Microsoft tools into your existing systems and customizing them to meet your specific needs.

Benefits of Partnering with Levacloud

Partnering with Levacloud brings numerous benefits, especially for organizations that have completed their initial FastTrack engagements and need ongoing support to optimize and secure their Microsoft tools.

1. Expertise and Specialized Knowledge

Levacloud’s team comprises certified professionals with deep expertise in Microsoft Intune, Purview, and Defender. Their specialized knowledge ensures that these tools are configured and utilized to their full potential, enhancing overall efficiency and security​.

2. Proactive Security Approach

Levacloud adopts a proactive approach to security, continually monitoring and updating your security posture to address emerging threats. Their expertise in setting up and managing Microsoft Defender ensures that your organization is always protected against the latest cyber threats​​.

3. Customized Solutions

Levacloud offers tailored services to meet the unique needs of each organization. Whether it’s configuring Intune for mobile device management or utilizing Purview for data governance, their solutions are designed to align with your specific business requirements​.

4. Comprehensive Support

Levacloud provides end-to-end support, from initial setup and configuration to ongoing management and troubleshooting. Their services include everything from policy development and compliance monitoring to application deployment and user training, ensuring a seamless and efficient operation​.

5. Improved Compliance and Data Governance

With Levacloud’s expertise in Microsoft Purview, organizations can achieve and maintain compliance with industry regulations. Their services include data discovery, classification, and lifecycle management, helping businesses manage sensitive data securely and effectively​.

6. Enhanced Operational Efficiency

By partnering with Levacloud, organizations can streamline their IT operations. Levacloud’s managed services reduce the burden on internal IT teams, allowing them to focus on strategic initiatives rather than routine management tasks​.

7. 24/7 Monitoring and Support

Levacloud’s 24/7 Managed Detection and Response (MDR) service ensures continuous monitoring and real-time threat detection. This round-the-clock support is crucial for maintaining a robust security posture and quickly addressing any incidents that arise​ (Levacloud)​.

8. Scalability and Flexibility

Levacloud’s services are scalable to meet the needs of organizations of all sizes. Whether you need basic guidance or full management of your Microsoft tools, Levacloud can tailor their services to suit your evolving needs, ensuring flexibility as your organization grows and changes​ (Levacloud)​​ (Levacloud)​.

9. Cost Efficiency

By leveraging Levacloud’s expertise and managed services, organizations can reduce operational costs associated with managing multiple security tools and compliance requirements. This cost efficiency comes from streamlined IT operations and reduced risk of data breaches and regulatory fines​ (Levacloud)​.

10. Client-Centric Approach

Levacloud is known for its exceptional customer service and dedication to client success. Their responsive and attentive support ensures that your organization receives the guidance and assistance needed to effectively use Microsoft tools and achieve your business goals​ (Levacloud)​​ (Levacloud)​.

By partnering with Levacloud, organizations can navigate the complexities of Microsoft tools post-FastTrack and achieve a secure, compliant, and efficient IT environment. This partnership not only enhances your operational capabilities but also provides peace of mind knowing that your IT infrastructure is in expert hands.

Ongoing Microsoft It Support

Navigating the complexities of Microsoft tools like Intune, Purview, and Defender post-FastTrack can be challenging. Levacloud bridges this gap by providing specialized post FastTrack Support and expert guidance, ensuring that organizations can fully leverage their Microsoft investments. From enhancing security and compliance to streamlining IT operations, Levacloud’s tailored services offer immense value.

By partnering with Levacloud, you gain access to a wealth of expertise, proactive security measures, and comprehensive ongoing Microsoft IT Siupport. This partnership not only enhances your operational capabilities but also ensures that your IT infrastructure remains secure, compliant, and efficient.

Are you ready to maximize your Microsoft tools with Levacloud’s ongoing Microsoft IT Support?

Contact Levacloud today to schedule a consultation and discover how their services can transform your IT operations.

Take the next step towards a secure and efficient IT environment with Levacloud.

• Email: info@levacloud.com
• Phone: 470-391-0991
• Schedule a Call: Schedule a free consultation

Visit Levacloud to learn more about their services and how they can help your organization thrive with post FastTrack support.