Microsoft 365 Security & Compliance Support
This service provides quick access to expert-level reactive support and proactive services for IT and Security teams configuring, deploying and managing the Security and Compliance tools within Microsoft 365.
Healthcare, finance and education are behind other industries when it comes to digital transformation, primarily because few industries handle such complex and sensitive data environments.
With an ever increasing amount of data being generated, storage requirements are also increasing, heightened legal obligations, and higher costs. Organizations need robust technology solutions that can streamline information, ultimately saving time and budget.
organizations also want to integrate their data with current technologies that often run on different platforms—all of which need to follow the same security and compliance regulations. Because of the current surge in connected Internet of Things (IoT) devices that support innovative virtual health and telemedicine solutions—such as wearables, smart beds, and portable medical technologies—data security is more critical than ever. Due to the nature of sensitive protected health information and personally identifiable information, healthcare providers face increasingly complex fraud challenges and cybersecurity workforce issues.
These workforce issues make it challenging to effectively secure, configure, deploy and manage Microsoft 365 in a way that protects PHI stored across your organization. There are a plethora of Security and Compliance capabilities included within your Microsoft licensing and it can be overwhelming trying to get a handle on them.
We have developed this service so we can act as an extension of your team to be the expert on demand that provides help, support and education – both reactively as issues occur and proactively to avoid future headaches.
Every day, healthcare organizations are managing increasingly vast volumes of data. Moving to the cloud introduces the potential for greater risk if it’s not handled correctly.
To help maintain data privacy and compliance, it’s vital to work with a trustworthy Microsoft Partner. Levacloud’s experts have deep Microsoft expertise and industry recognized certfications.
This offering includes UNLIMITED reactive support for:
- Azure Active Directory Premium
- Microsoft Defender for Office 365
- Azure Information Protection
- Information Protection and Governance
- Insider Risk Management
- Data Loss Prevention
- Advanced Message Encryption
- Communication Compliance
- Microsoft Compliance Center
- Microsoft Endpoint Manager (Intune)
- Privileged Identity Management
- Microsoft Defender for Endpoint
- Microsoft Defender for Identity
- Microsoft Defender for Cloud Apps
- Advanced eDiscovery and advanced audit
- Microsoft Sentinel
- Microsoft Defender for Cloud
- Records Management
- Compliance Manager
- Customer Key
- Information Barriers
- Privileged Access Management
•Expected response times:
i.2 hour Sev A
ii.4 hour Sev B
iii.Next Day Sev C
•For issues that have a critical impact on the business, we will escalate via partner support channels to Microsoft if our first point of contact is unable to resolve the issue within 1 hour
Best Practice health checks
•Review the configuration of your security and compliance tools against Microsoft best practices, provide recommendations on any changes.
•We will provide links to Microsoft on-demand videos, hands-on labs, learning paths, and expert-led webcasts from both Microsoft and Levacloud.
Premium Proactive Services
•Expert-led, solution specific engagements designed to help customers onboard and optimize Microsoft 365 Security and Compliance capabilities
*Available for purchase as add-on
Pricing: Based on a percentage of the total annual spend of user licenses for any combination of SKUs containing the products listed above.